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Station guide

Tokyo Station

The station is large; confirm the line, gate and exit before leaving the paid area.

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LONG-FORM ARRIVAL GUIDE · TYO-01

Tokyo Station: Marunouchi or Yaesu?

Choose the correct side before the gate, understand the deep platforms, and turn Japan’s central rail gateway into a calm first arrival.

Use now or plan before

ARRIVAL HELP · VERIFIED

What do you need right now?

10 verified ServicePoints are checked against official sources. Find them by floor, area and access condition—not a guessed map pin.

10verified
01

Toilet

Find an official toilet or accessible facility.

Show or say thisトイレはどこですか?Where is the toilet?
Accessible toiletservice-point:tokyo-station:accessible-restroom

Accessible restrooms

Where
Shown on JR East’s Tokyo Station floor and accessibility maps.
Access
Ask station staff for the step-free route before moving between levels.
Hours
Availability can change during maintenance. Check the official page.
Accessibility
Wheelchair-accessible route and restroom information are published by JR East.
Open official source

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Toiletservice-point:tokyo-station:official-restroom-map

Restrooms on the official station map

Where
Tokyo Station 1F and B1. Match the nearest restroom icon on the official map.
Access
Some facilities are inside ticket gates. Confirm before passing a gate.
Hours
Follows station and area opening conditions. Check the official map on the day.
Accessibility
Ask staff about individual assistance.
Open official source

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02

Bags

Check whether storage is inside or outside the paid or secure area.

Show or say this荷物を預けられる場所はありますか?Is there a place where I can store my bags?
Baggageservice-point:tokyo-station:baggage-storage-plus

BAGGAGE STORAGE +

Where
B1 inside GRANSTA TOKYO, by the Underground North Gate, inside the ticket gates.
Access
Paid-area access is required. Confirm accepted items.
Hours
Check current opening hours on the official page.
Accessibility
Ask staff about individual assistance.
Open official source

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Baggageservice-point:tokyo-station:gransta-cloak

GRANSTA TOKYO cloak service

Where
B1, inside GRANSTA TOKYO, inside the ticket gates.
Access
Paid-area access is required. Check acceptance and collection times.
Hours
Check current opening hours on the official service page.
Accessibility
Ask staff about individual assistance.
Open official source

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Baggageservice-point:tokyo-station:shinkansen-parcel-storage

Shinkansen Parcel Service & Baggage Storage

Where
Outside Yaesu South Gate.
Access
Outside the ticket gates. Acceptance conditions depend on the item and service.
Hours
05:30–23:00 on the official page; recheck before use.
Accessibility
Ask staff about individual assistance.
Open official source

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Baggageservice-point:tokyo-station:suica-lockers

Suica coin lockers

Where
Multiple locations inside and outside the ticket gates; use the official availability map.
Access
Location, size and availability differ. Remember which side of the gate you use.
Hours
Availability is shown in real time on the linked official service.
Accessibility
Ask staff about individual assistance.
Open official source

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Baggageservice-point:tokyo-station:travel-service-baggage

JR EAST Travel Service Center baggage storage

Where
1F, Marunouchi North Gate, outside the ticket gates.
Access
Check item size, closing time and same-day collection conditions.
Hours
Check the service details linked from the official page.
Accessibility
Ask staff about individual assistance.
Open official source

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03

Talk & connect

Use a staffed information point, Wi-Fi or charging before you continue.

Show or say this英語で案内してもらえますか?Could you help me in English?
Wi-Fi & chargingservice-point:tokyo-station:station-wifi

Station Wi-Fi areas

Where
Wi-Fi locations are marked on the Tokyo Station City 1F and B1 maps.
Access
Network names and connection conditions differ by area.
Hours
Follows each station area’s opening conditions.
Accessibility
Ask staff about individual assistance.
Open official source

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Informationservice-point:tokyo-station:jr-east-travel-service-center

JR EAST Travel Service Center

Where
1F, Marunouchi North Gate, outside the ticket gates.
Access
Public area outside the ticket gates.
Hours
11:00–19:00 on the official page; recheck before visiting.
Accessibility
Ask staff about individual assistance.
Open official source

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Informationservice-point:tokyo-station:station-concierge

Station Concierge

Where
B1, inside GRANSTA TOKYO, inside the ticket gates.
Access
A valid ticket or paid-area access is required.
Hours
Check the official Tokyo Station City page before visiting.
Accessibility
Ask staff about individual assistance.
Open official source

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04

Medical

Use a verified clinic when available. Call 119 for a serious emergency.

Show or say this具合が悪いです。医療スタッフを呼んでください。I feel unwell. Please call medical staff.
05

Trash

No bin is shown unless its public use is officially confirmed. Ask staff or carry rubbish with you.

Show or say thisこのごみを捨てられる場所はありますか?Is there somewhere I may dispose of this rubbish?
No public-use bin is published as a verified point

No bin is shown unless its public use is officially confirmed. Ask staff or carry rubbish with you.

Japan Tourism Agency guidance

BASE · VERIFICATION QUEUE

Report information that needs checking

Your report goes to the shared BASE verification intake and is checked against official information. We do not request your current location.

BASE · STATION SCALE

How big does this station feel?

2024
1,262,604passenger movements on an average dayPublished rail record for Tokyo Station
National rank
No. 6 in Japan
Connected routes
6
Reported operators
3
Spread over 24 hours
about 14.6 movements/sec

This is boardings and alightings, not unique people or boardings alone.

MLIT station passenger data

BASE · PERMANENT

Verified station & nearby ServicePoints

These links use BASE station IDs. English names help with trip planning; the Japanese source wording is kept so you can match signs and the BASE record. Each BASE page also leads to nearby medical facilities with published location data. Check official opening hours and access conditions.

Rail data as of 2025-12-31 · passenger data 2024 · CC BY 4.0

A WORKED ARRIVAL · THREE PAUSES

Picture arriving at Tokyo Station in three pauses.

Before moving from the platform, treat gate side, floor and next operator as one decision.

  1. 01
    Before arrival

    Open the destination address in Japanese and identify which first connection applies: JR Yamanote Line, Tokaido Shinkansen or Narita Express. Keep the building or district with the station name.

  2. 02
    At the first large sign

    Match company, destination and floor with the address—not with the crowd. Even within a route toward Tokyo, leaving on the wrong side can create a long return with luggage.

  3. 03
    When the clues disagree

    Step out of the flow before crossing another gate and stay on the side you can still identify. Show staff the destination and ask only for the next boundary. Same-day construction and service notices take priority over this article.

THIS PLACE · THREE LOCAL CLUES

Remember Tokyo Station through a landmark, first orientation and way back.

Instead of memorising every exit, keep three clues that belong to this gateway. They help you make the place small again when construction or signs differ from an old screenshot.

01

Landmark to hold

At Tokyo Station, the useful landmark is a three-part label: your service, its gate area and the exit needed after the paid area—not the station name alone.

02

First orientation

Separate the Yamanote Line, Tokaido Shinkansen and Narita Express in your plan before following an exit. Their tracks and transfer choices do different jobs.

03

A way back

If the gate or exit name no longer matches your route, stay in the signed concourse and find the line name again. Leaving the paid area can make a small correction much longer.

THIS GATEWAY · ONE REHEARSAL

Rehearse the boundaries that make Tokyo Station distinct.

The working connections in this station guide are JR Yamanote Line (JR East); Tokaido Shinkansen (JR Central); Narita Express (JR East). Arrival in Tokyo does not mean they share one gate or level. Match the company and destination in the booking to the first large sign, one boundary at a time.

One comparison to rehearse

Use JR Yamanote Line (JR East) as the first clue. If the company name changes in the next instruction, treat it as a new gate boundary even when the place name looks unchanged, and confirm the destination side before crossing.

How to read the scale and support

The largest BASE station record connected here is Tokyo Station (BASE照合表記:東京駅) at 1,262,604 passenger movements per day. It is one published station record, not a headcount for the whole gateway. BASE currently connects 10 verified ServicePoint records to this guide. Recheck location, hours and access conditions with each facility.

Recheck this gateway with its official guide

01

What visitors often confuse

The station is large; confirm the line, gate and exit before leaving the paid area.

02

Before you move

  1. Open the destination’s full station name and Japanese address.
  2. At the first large sign, match operator, destination and floor.
  3. Before leaving the paid area, check the exit, connection and lift route on the current map.
  4. If the clues disagree, return to a staffed public area, show the destination and ask only for the next boundary.

03 · A SMALL MENTAL MAP

Make this gateway smaller from the destination side.

Local Japan uses JR Yamanote Line, Tokaido Shinkansen, Narita Express as the main orientation anchors at Tokyo Station. This is not a complete live list of services or exits. Keep the destination address visible in Japanese, then match the terminal or gate side, floor and next operator one boundary at a time.

The Tokyo city guide adds the district context that a station name alone cannot provide. Confirm which side of the city holds the accommodation or destination before optimising the route.

04

Related transport guides

05

Show this at the station

この行き先へ行きたいです。どの電車に乗ればいいですか?

I want to go to this destination. Which train should I take?